Shipping policy
COSMATICA PK
Shipping Policy
Last updated: June 12, 2026
At COSMATICA PK, we strive to deliver your beauty essentials safely and on time across Pakistan. Please read our shipping policy carefully before placing your order.
1. Shipping Coverage
We currently deliver to major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Faisalabad, Multan, Hyderabad, and more.
| Zone | Locations | Status |
|---|---|---|
| Major Cities | Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad | Available |
| Secondary Cities | Multan, Hyderabad, Peshawar, Quetta, Sialkot | Available |
| Remote Areas | AJK, GB, FATA, rural areas | May vary |
2. Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Working Days
- Order cut-off time: 2:00 PM (PKT)
- Orders placed after the cut-off are processed the next business day.
- You will receive an order confirmation via SMS/email once processed.
3. Estimated Delivery Time
Delivery times vary by location. Please see estimated timelines below after your order is dispatched:
| Region | Estimated Delivery |
|---|---|
| Karachi | 4–6 business days |
| Lahore | 2–4 business days |
| Punjab (other cities) | 3–5 business days |
| Islamabad / Rawalpindi | 2–4 business days |
| Other major cities | 4–6 business days |
| Remote / rural areas | 5–7 business days |
Delivery timelines are estimates and may vary depending on courier conditions, public holidays, or weather.
4. Payment Methods
We currently accept the following payment options:
- Cash on Delivery (COD) – available nationwide
- Bank Transfer (Meezan, UBL, HBL, Allied Bank)
- JazzCash / EasyPaisa
- Credit / Debit Card (Visa & Mastercard)
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS or email. You can track your order through our courier partner’s website or by contacting our support team.
6. Returns & Exchanges
We accept returns within 7 days of delivery if the product is:
- Damaged or defective upon arrival
- Incorrect item received
- Unopened and in original sealed packaging
Opened, used, or hygiene products (lipsticks, mascaras, skincare) cannot be returned for health and safety reasons.
7. Delays & Exceptions
Delivery timelines may be affected by public holidays, extreme weather conditions, courier delays, or unforeseen situations. COSMATICA PK is not responsible for delays caused by third-party courier services or circumstances beyond our control.
8. Contact & Support
For any shipping questions, reach out to us:
Email: support@cosmaticapk.com
WhatsApp: +92 300 0000000
Address: Lahore,Pakistan